Privacy Policy
Oxalis Community Services
Effective Date: 01 May 2025
At Oxalis Community Services, we value your privacy and are committed to protecting the personal and sensitive information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Collection of Personal Information
We collect personal information to provide safe, effective, and tailored disability and home care services. This information may include your name, contact details, date of birth, NDIS participant number, health-related information, emergency contact details, and other information relevant to the support services we provide.
Information is typically collected directly from you or your authorised representative through forms, phone calls, in-person meetings, emails, referrals, or our website. We also use cookies on our website to gather limited technical data such as your browser type, IP address, and time spent on our site.
Use of Your Information
We use your personal information to deliver and manage services in accordance with your needs and NDIS plan. This includes coordinating support, booking services, managing records, maintaining communication, and improving the quality of care. We may also use your data to meet legal and regulatory obligations.
Your information is never sold or used for unrelated marketing. We do not share your data with third parties unless legally required or where you have given explicit consent.
Data Security and Storage
Oxalis Community Services uses secure systems to store and protect your information from unauthorised access, misuse, loss, or disclosure. Access to personal records is limited to authorised staff, and all employees are bound by strict confidentiality obligations. Data is stored securely within Australia and managed in accordance with industry best practices.
Access and Correction
You have the right to request access to your personal information, and to ask us to correct or update any inaccuracies. We will respond to such requests promptly, usually within 30 days. If you wish to exercise these rights, please contact us using the details provided at the end of this policy.
Use of Cookies
Our website uses cookies to enhance user experience and understand how visitors interact with the site. Cookies help us improve performance, personalise content, and analyse traffic. You can control or disable cookies through your browser settings, though some features of the site may not function properly as a result.
Children’s Privacy
We understand the importance of protecting children’s data. Information about individuals under the age of 18 is collected only with parental or guardian consent and is handled with extra care in line with legal requirements.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. The most recent version will always be available on our website with the effective date noted above. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, wish to access or update your data, or would like to make a complaint, please contact:
Oxalis Community Services
📧 Email: [email protected]
We take privacy concerns seriously and will aim to resolve any complaints fairly and promptly.